faqs

FAQS

 

1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, to be able to shop on the official Sarah’s Bag.com website, you will first need to create an account. Once this is done, log in and proceed with your purchase. If you are having any trouble with your account please contact customercare@sarahsbag.com

 

2. IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential and at no point will we sell it to a third party for marketing purposes. For more information, please read our Privacy Policy published on our website in full.

 

3. I FORGOT MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the “FORGOT YOUR PASSWORD” instructions on the “SIGN IN” page. Please note, for security reasons we are unable to send your old password via email.

 

4. WHAT PAYMENT METHODS DOES SARAH’S BAG ACCEPT AND WHAT SECURITY MEASURES DO YOU EMPLOY?

Debit, credit and prepaid card transactions are processed through Bank Audi’s secure e-payment gateway. This access allows us to receive payments from any MasterCard, Visa card or American Express Card.
Only one credit card may be used per transaction.
If you are having any trouble proceeding with payment please contact customercare@sarahsbag.com

You can also pay by wire transfer either through Western Union or bank transfer. For more details about the wire transfer please contact customercare@sarahsbag.com

In submitting an order or pre-order, you agree that this immediately authorizes Sarah’s Bag to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.

 

5. CAN I HAVE MY ORDER GIFT WRAPPED?
If you are buying a gift, simply check the gift-wrap option at check out and your order will arrive beautifully packaged in Sarah’s Bag gift box.
You can also write a message in the available case when placing your order. This message will be handwritten and sent with the gift.

 

6. WHICH COUNTRIES DOES SARAH’S BAG SHIP TO?
We ship our products worldwide. If you have any concern regarding a shipping destination, please contact customercare@sarahsbag.com

 

7. HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched at our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched.
In case there is a delay of more than 24 hours in getting the product ready for shipping, you will be notified by email. Once the bag has been dispatched it needs 3 to 4 working days of shipping. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

Once you submit your order, the total includes shipping and the cost of the bag. We would like to clarify that product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.

 

8. DOES SARAH’S BAG SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Once your order has been dispatched, we are unable to redirect your delivery to another address.

 

9. CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?
We can amend your order or change your billing and shipping details only before your purchase has been prepared for dispatch. However, we are unable to combine orders or add new pieces to an existing order; once it has been placed, you will need to place a new order to add changes. If you need to make any amendments, please call customer care on +961 157585 or contact customercare@sarahsbag.com.

 

10. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email from our customer care department listing the tracking number of your order. If you have any questions regarding your shipment please contact customercare@sarahsbag.com.

 

11. HOW DO I RETURN OR EXCHANGE AN ITEM?

When you request a return, please contact customercare@sarahsbag.com and specify whether you would like a refund or an exchange within 7 days from the day you receive your purchased product. Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.

Exchanges
Exchange shipment costs (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product bought and the new one chosen will either be refunded (if the new item is less expensive) or charged to the buyer (if the new item is more expensive).
Our office address:
Mhanna bldg., 1st floor, Achrafieh, Tabaris, Beirut, Lebanon
Tel: +961 1 575 586

In-Store Return
Web orders can also be exchanged at the Sarah’s Bag Boutique in Beirut.
Make sure to bring the invoice received with the package to the store to be able to exchange the goods. The balance for any in-store exchanges that amount to less than the original total order will be returned as in-store credit, redeemable only at Sarah’s Bag boutique in Beirut.

 

12. IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?
The return and exchange policy applies to gifts also.

 

13. WHAT IF MY ORDER IS FAULTY OR DAMAGED?
Sarah’s Bag stands behind its merchandise with a one year warranty on products purchased from the Sarah’s Bag boutique in Beirut or from our official Sarah’s Bag.com website. We are more than happy to offer complimentary repairs for issues resulting from company acknowledged and approved manufacturing defects within this one-year period. Please contact customercare@sarahsbag.com with all the defect details and one of our customer care associates will assist you. Any issues with merchandise will require a case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to process your complaint.

FAQS

 

1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, to be able to shop on the official Sarah’s Bag.com website, you will first need to create an account. Once this is done, log in and proceed with your purchase. If you are having any trouble with your account please contact customercare@sarahsbag.com

 

2. IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential and at no point will we sell it to a third party for marketing purposes. For more information, please read our Privacy Policy published on our website in full.

 

3. I FORGOT MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the “FORGOT YOUR PASSWORD” instructions on the “SIGN IN” page. Please note, for security reasons we are unable to send your old password via email.

 

4. WHAT PAYMENT METHODS DOES SARAH’S BAG ACCEPT AND WHAT SECURITY MEASURES DO YOU EMPLOY?

Debit, credit and prepaid card transactions are processed through Bank Audi’s secure e-payment gateway. This access allows us to receive payments from any MasterCard, Visa card or American Express Card.
Only one credit card may be used per transaction.
If you are having any trouble proceeding with payment please contact customercare@sarahsbag.com

You can also pay by wire transfer either through Western Union or bank transfer. For more details about the wire transfer please contact customercare@sarahsbag.com

In submitting an order or pre-order, you agree that this immediately authorizes Sarah’s Bag to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.

 

5. CAN I HAVE MY ORDER GIFT WRAPPED?
If you are buying a gift, simply check the gift-wrap option at check out and your order will arrive beautifully packaged in Sarah’s Bag gift box.
You can also write a message in the available case when placing your order. This message will be handwritten and sent with the gift.

 

6. WHICH COUNTRIES DOES SARAH’S BAG SHIP TO?
We ship our products worldwide. If you have any concern regarding a shipping destination, please contact customercare@sarahsbag.com

 

7. HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched at our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched.
In case there is a delay of more than 24 hours in getting the product ready for shipping, you will be notified by email. Once the bag has been dispatched it needs 3 to 4 working days of shipping. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

Once you submit your order, the total includes shipping and the cost of the bag. We would like to clarify that product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.

 

8. DOES SARAH’S BAG SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Once your order has been dispatched, we are unable to redirect your delivery to another address.

 

9. CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?
We can amend your order or change your billing and shipping details only before your purchase has been prepared for dispatch. However, we are unable to combine orders or add new pieces to an existing order; once it has been placed, you will need to place a new order to add changes. If you need to make any amendments, please call customer care on +961 157585 or contact customercare@sarahsbag.com.

 

10. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email from our customer care department listing the tracking number of your order. If you have any questions regarding your shipment please contact customercare@sarahsbag.com.

 

11. HOW DO I RETURN OR EXCHANGE AN ITEM?

When you request a return, please contact customercare@sarahsbag.com and specify whether you would like a refund or an exchange within 7 days from the day you receive your purchased product. Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.

Exchanges
Exchange shipment costs (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product bought and the new one chosen will either be refunded (if the new item is less expensive) or charged to the buyer (if the new item is more expensive).
Our office address:
Mhanna bldg., 1st floor, Achrafieh, Tabaris, Beirut, Lebanon
Tel: +961 1 575 586

In-Store Return
Web orders can also be exchanged at the Sarah’s Bag Boutique in Beirut.
Make sure to bring the invoice received with the package to the store to be able to exchange the goods. The balance for any in-store exchanges that amount to less than the original total order will be returned as in-store credit, redeemable only at Sarah’s Bag boutique in Beirut.

 

12. IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?
The return and exchange policy applies to gifts also.

 

13. WHAT IF MY ORDER IS FAULTY OR DAMAGED?
Sarah’s Bag stands behind its merchandise with a one year warranty on products purchased from the Sarah’s Bag boutique in Beirut or from our official Sarah’s Bag.com website. We are more than happy to offer complimentary repairs for issues resulting from company acknowledged and approved manufacturing defects within this one-year period. Please contact customercare@sarahsbag.com with all the defect details and one of our customer care associates will assist you. Any issues with merchandise will require a case-by-case consideration to determine the best way for us assist you. Please note it may be necessary to provide proof of the defect in order to process your complaint.